The role of the Group Aftersales Manager is to:

• Manage the sourcing and supply of manufacturer vehicle parts and monitor all service processes for our aftersales departments in Havant and Petersfield.

• Achieve parts and service volumes and profit objectives through motivating and developing the aftersales teams to be fully competent in their job roles.

• Maintain standards of performance of the parts and service teams through effective coaching and performance management.
• Recruit and select team members in line with organisational requirements.
• Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
• Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
• Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
• Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.

• Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
• Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.

Please call for further information or send CV and cover letter FAO: Nick Hancock - nhancock@cambridgegarage.co.uk

The role of the Transaction Manager is to:

• Maximise the sales opportunities for the business by offering finance solutions to customers whilst adhering to the companies financial compliance guidelines at all times with regard to portraying financial information and regulated activities.
• Be responsible for the control of the new and used vehicle sales process through the business.

Key Responsibilities:

• Managing the departmental sale of finance and insurance products
• Managing the associated compliances along with the sales manager
• Managing and increasing departmental accessory sales to a target PPU
• Managing a process to ensure deal presenters are used to maximise profitability
• To achieve agreed sales targets for new and used cars, F & I and accessories within defined operating and financial guidelines.
• To manage and maximise the opportunity offered by finance term renewals.
• Ensure all customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively.
• Actively convey the culture of putting customers first by means of TCF at all times.

Please call for further information or send CV and cover letter FAO: Nick Hancock - nhancock@cambridgegarage.co.uk

The role of the sales specialist is to:

• Sell new and used Volvo cars along with Volvo accessories and products offered by the retailer.

Key responsibilities:

• Follow precisely and consistently the business’s sales process including meeting enquiry management targets.
• Using various sources, prospect for new and used car customers on a regular basis to create sales opportunities. Through the effective use of a follow up process, maintain regular contact with all new and existing customers to ensure relationships are maintained for potential (repeat) business.
• Actively convey the culture of putting customers first by means of TCF at all times.
• Maximise sales opportunities by offering finance solutions to customers, as well as adhering to the FCA guidelines at all times with regard to portraying financial information and regulated activities.
• Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls including introducing customers to the aftersales department.
• To participate in planning sales campaigns and promotions to maximise sales penetration and take part fully in on and off site promotions run by the department.
• Carry out accurate appraisals of all vehicles offered for part exchange.
• Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge when dealing with customers.

Please call for further information or send CV and cover letter FAO: Nick Hancock - nhancock@cambridgegarage.co.uk

The role of the Service Advisor is to:

• Be the point of contact for customers requiring servicing or repair to their vehicles.

• To handle the customer enquiries and queries promptly and efficiently.
• Qualify service needs and diagnose vehicle running problems where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Accurately maintain the service department booking system in line with workshop capacity.
• Manage the handover and administration of loan vehicles. Explain the work carried out on vehicles ensuring customers full understanding and authorisation.
• Understand and adhere to manufacturer service requirements.
• Maintain relevant systems ensuring accuracy at all times.
• Maintain safe working practices and abide by the working rules and standards of the business.

Please call for further information or send CV and cover letter FAO: Nick Hancock - nhancock@cambridgegarage.co.uk